We are worried about vulnerable people in my community who may have to self-isolate or quarantine, especially those who do not have family nearby or access to the internet.

Our mission

Getting local community, to help and support the elderly and vulnerable helping where they can, taking a couple of hours out of your day to lending a helping hand, this can be done without unnecessary face-to-face interactions by just being a friendly voice over the phone, by signing up on the website give you the opportunity to be a phone call away, or whether it is to help get shopping or local supplies, medication, or just sharing what food you might have at home, cooking a meal or food prep.

 (please take into consideration when buying shopping or in close proximity of other people you may interact within this time) 

How can we help them?

Lots of informal, local mutual aid groups are springing up all over the UK and many people are passing their numbers out to people in their area if they need help.

It’s amazing to see everyone helping but our concern is what if this person falls ill and can not carry out what is needed?

The idea of this website is to capture those in-between we needed to make a site which gives a person access to many people nearby in a time of need, these particular users may not even have access to the internet.

How does this work?

If you sign up as a volunteer in your area you can then login and download leaflets to give to users with the same postcode as yours. This leaflet has a code on it which allows us to access the person in need of help’s postcode. Once the helper calls our help number they are asked to insert this code after that they are asked what type of help is needed and then we notify people nearby via a text message.

(please note when signing up we will require a form of photo ID or a bill to verify you live in the area.) 

If you are a helper you can define the radius you wish to help, the help you are available for along with setting an online or offline status.

As a helper you also have access to view all calls which are needed to be made at no point will you be able to see any personal information about the person who needs help, but you can initiate a call to this person by clicking a call button a call will then go to your phone number inserted at the time of registration once answered the person who needs helps phone will be added to the call.

Once you have finished the call you are asked questions about the outcode so we can update this information.

What happens if there is no one in the area?

Great question! We have a fallback system, we have collected data from local mutual aid groups and carers around the UK they will be notified if no one is nearby. We also check every 10 minutes to see if a user has been called if not these people are notified and can call the user again no personal information is shared!

Can I help if I am self-isolating?

Yes, so long as you feel healthy enough. Help and assistance can be given over the phone or online, please do not put yourself or others at risk if you feel unwell or in direct contact with people who may be infected.

There aren’t many people where I live. Can I still help?

Off course you can expand the radius you want to help and take calls with people who need them! Remember some people are on their own at this time and need someone to talk to get them through this time.